Our Promise
Refund &
Returns Policy
We want you to be completely happy with your purchase. Here's how we can help if something isn't right.
Important — Personalised Orders
Because every Miloria book is made to order and personalised specifically for your child — including their illustrated face, name, and dedication — personalised items cannot be returned or refunded unless they arrive damaged, defective, or are incorrect due to our error. We encourage you to carefully review all details before completing your order.
Refunds
Eligible returns will be refunded to your original payment method once received and inspected.
Please allow 3–7 business days for processing after we receive the returned item.
Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. Please return your item for a refund and place a new order.
Damaged or Incorrect Items
If your book arrives damaged in transit or is incorrect due to our error, we'll make it right — no questions asked.
What to do:
Contact us within 3 days of delivery.
Include clear photos showing the issue.
We'll arrange a free reprint or refund as quickly as possible.